Responsible Gaming — Play Smart, Stay in Control

hz777 was built with Bangladeshi players in mind — and that means more than just offering cricket betting, live casino games and slots. It means taking seriously the responsibility that comes with operating a real-money gaming platform in a market where entertainment and financial wellbeing must go hand in hand. Responsible gaming is not a box hz777 ticks for compliance purposes; it is a foundational part of how we operate every single day.

We recognise that the vast majority of our players enjoy hz777 as a source of entertainment and excitement alongside events like the BPL, T20 World Cup, and Eid seasonal promotions. For those players, hz777 is exactly what it should be: a fun, secure and fair platform. However, we also know that for a minority of players, gambling can develop into something more harmful — and we are committed to identifying those situations early and intervening with care, speed and confidentiality.

hz777's responsible gaming programme is built on four principles:

• Prevention: equipping all players with educational information and self-help tools before problems arise;
• Identification: using platform-level monitoring to detect unusual patterns of play that may indicate distress;
• Intervention: proactively reaching out to players showing signs of problem gambling and offering concrete support options;
• Support: providing access to trained support staff and signposting to external counselling organisations available to players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna and Rajshahi.

hz777 is strictly an adult platform. 18+  No person under the age of 18 is permitted to register an account, make a deposit, place a bet or participate in any real-money game on the hz777 platform. This rule is absolute and non-negotiable. hz777 takes the protection of minors extremely seriously.

Age Verification Process. Every player who registers with hz777 is required to confirm that they are aged 18 or older during the registration process. In addition, hz777 conducts a Know Your Customer (KYC) identity verification process that requires players to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before they can make a withdrawal or access certain platform features. Date of birth is cross-referenced against the submitted document to confirm eligibility.

Protecting Minors in Your Household. If you share a device or a household with people under the age of 18, hz777 strongly recommends that you:

• Never allow minors to use your device while you are logged in to hz777;
• Log out of your hz777 account whenever you are not actively using the platform;
• Use a strong, unique password that is not shared with anyone in your household;
• Consider enabling parental controls on shared devices to restrict access to real-money gambling websites.

Self-exclusion is one of the most powerful tools available to a player who feels that their gambling is becoming difficult to control. When you self-exclude from hz777, your account is suspended for the duration you choose — you will not be able to log in, deposit, place bets or participate in promotions during the exclusion period. All pending marketing emails and SMS messages are also cancelled immediately upon exclusion.

Setting deposit limits is one of the simplest and most effective steps you can take to ensure that your hz777 spending stays within a budget that is comfortable for you. hz777 gives every player full control over the amount of money they can deposit into their account over any given time period. Deposit limits can be set regardless of whether you are experiencing a problem — many responsible players use them simply as a budgeting tool.

Available limit types on hz777:

• Daily Deposit Limit: Set the maximum amount (in ৳ BDT) that you can deposit across all payment methods — including bKash, Nagad, Rocket and Upay — in any single 24-hour period;
• Weekly Deposit Limit: Cap your total deposits over a rolling 7-day window to keep your weekly spend predictable and manageable;
• Monthly Deposit Limit: Set a ceiling on total deposits across a calendar month, ideal for players who prefer to think about their entertainment budget on a monthly basis.

In addition to deposit limits, hz777 also offers loss limits and wagering limits for players who want even more granular control over their spending. Contact our support team to discuss which combination of limits best fits your circumstances. All limit configurations are available in English through your account settings dashboard.

Sometimes the right response is not full self-exclusion but simply a short, structured break. hz777's time-out feature lets you pause your account for a defined period without permanently closing it, giving you breathing room to reassess without the longer-term commitment of a full exclusion. Time-outs are equally suitable for players who feel fatigued after a heavy match day of cricket or football betting, or for those who simply want to observe Ramadan or take a break during Eid without any gambling temptation.

Time-out durations available at hz777:

• 24-Hour Time-Out: A one-day break from the platform. Your account reopens automatically after 24 hours unless you extend the period;
• 48-Hour Time-Out: A two-day pause, useful after a weekend of heavy sports betting during BPL or IPL match days;
• 7-Day Time-Out: A full week away from hz777. Ideal for players who want to properly reset their routine and reassess their relationship with gambling over a longer break.

During any active time-out period, you will not be able to log in to your hz777 account, make deposits, or participate in games, promotions or tournaments. All scheduled marketing communications are paused for the duration. If you reach the end of a time-out period and feel you need more time, you can contact our support team before the period expires to extend it to a longer duration or convert it to a formal self-exclusion.

Problem gambling can develop gradually and often goes unrecognised for a long time — both by the person affected and by those around them. Being aware of the warning signs is the first step towards getting help early, before the issue escalates. The signs below are not a diagnostic checklist, but they are behaviours and feelings commonly associated with gambling that is moving beyond healthy entertainment.

Use the following questions to reflect honestly on your own gambling habits. This is not a clinical diagnostic tool — it is a personal reflection guide. Read each question carefully and answer it as honestly as you can. If you find yourself answering "yes" to several of these questions, we encourage you to speak with our support team or contact a counselling organisation.

Whether you are looking to activate a responsible gaming tool on your account or simply want to talk through your concerns with someone who understands, hz777 and the following organisations are here to help. All support contacts listed below are confidential and non-judgmental.